NS Support Team
Meet Your Dedicated
NS Support Team
The NS Support team is a group of seasoned experts who have been supporting patients with DMD and their families for over 5 years.
The NS Support Team
Your experienced team members partner with your family throughout the treatment journey, coordinating care, answering questions, and making sure you have the support and resources you need.
Patient Engagement Lead (PEL)
Your dedicated lead for personalized support
- Answers questions about what to expect during the treatment journey
- Supports you when preparing for an upcoming treatment milestone
- Connects you with the appropriate program resources
- Works closely with your healthcare team and other support partners to ensure you have the information and resources you need
Director of Patient Access (DPA)
Your specialist for access and authorization support
- Helps you and your healthcare team navigate the process of gaining insurance coverage for your medication
- Provides education and support on your insurance information, treatment access requirements, and approvals
Support Throughout Your Journey
From the moment you are ready to start treatment, the NS Support team is with you and your family every step of the way.
Starting Treatment
After you sign up for the NS Support program, you will receive a welcome call from your dedicated Patient Engagement Lead. They’ll explain how NS Support can help you, your family, and your care team.
Understanding Insurance & Costs
Your NS Support team will work with your health insurance provider to secure coverage approval, explain your benefit details, and help you understand your potential out-of-pocket costs, as well as explore available financial support options.
Treatment Coordination
Once your treatment is approved, your NS Support team will help you choose an infusion provider. We’ll also handle ongoing scheduling and send appointment reminders to keep everything on track.
Ongoing Support & Assistance
Your NS Support team will stay in close contact by scheduling follow-up calls to answer any questions and streamline insurance reauthorizations to help avoid delays. Your Patient Engagement Lead will also check in with you and your doctor on an ongoing basis.
Coverage & Access
More Help for the Duchenne Community
Access essential forms, educational materials, and online tools to support you and your family.
Have Questions?
Call 1-833-NSSUPRT (1-833-677-8778)
Monday–Friday, 8 AM–8 PM ET.
Reach out via email